TechSmith Relay: Recording has black strip in it, appears to be cut off.

Problem

After recording the screen, part of the video is cut off as shown below.

relay.jpg

Solution

This problem may occur in the following scenario:

  • Running Windows 10, pre-Anniversary Update (build 1607).
  • Running multiple monitors.
  • One of the monitors is set to a high DPI.

This problem is caused by how Windows 10 (pre-Anniversary Update) handles per monitor DPI scaling. This problem has been fixed in the Windows 10 Anniversary Update (build 1607). To see how to install Windows updates, please see here.

How can I tell if I have the Anniversary Update or not?

Look in your system tray / notification area and see if the action center icon is to the left or right of the time.

Before the update:

before.png

After the update:

after.png

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