Camtasia recommends using an external USB webcam. While any USB external webcam should work, this list contains each USB webcam that has been specifically tested.
- Microsoft LifeCam Cinema HD
- Logitech C920
- Logitech C922
- Logitech 9000 Pro
- Logitech C910
- Logitech C310
- Logitech QuickCam Pro 4000
- Logitech QuickCam S5500
- HP AutoFocus
- Document Cameras
- IP Cameras
- DV Cameras (USB or Firewire)
- Internal or External Capture Cards
- 4k Webcams
While we do some internal testing with built-in webcams, we see more technical problems with them as compared to USB webcams.
Audio Sync Issues with Webcams
After recording the screen and webcam, the video and audio are out of sync. Below are some solutions to resolve this problem:
- Update your webcam driver to the latest version from the webcam manufacturer's website.
- Close all other apps when recording.
- Select Control Panel > Hardware and Sound > Power Options and set your power setting to High Performance. We've had many users report stating in changing this setting has made a big difference in keeping their webcam in sync.
- If none of the options work, please contact support.
Unable to Record Webcam at 1080px and 30 FPS
Some webcams will advertise being able to record at 1920x1080 and 30 FPS. Camtasia pulls the resolution and frame rate directly from the webcam driver. There are some cases where you can record at 1920x1080 but only at 5 FPS. You can record at 30 FPS, but only at a lower resolution. It is not possible to do both at the same time in Camtasia.
If you are in need of 1080px video at 30 FPS, we recommend using a handheld HD video recorder that separately records video and can then import the video into Camtasia to sync up with your screen video. To make things easier, it's best to make a clap or loud noise at the beginning of the recording. This will create a spike in the waveform in both the screen audio and camera audio that will allow you to sync those video tracks in the timeline easier.
Webcam Shows as Unavailable in the Camtasia Recorder
This occurs when using a program called BitDefender. BitDefender has a webcam protection feature to not let other programs use the webcam. Here is where the setting can be turned off.
Camera Does Not initialize in the Camtasia Recorder
This may be due to new privacy settings in Windows 10. For more information, see this article.