Camtasia (Windows): Camtasia not opening on startup

Problem

Users have reported that Camtasia will not start up, or it will start up once and then never again.

Solution

We have found this to be a conflict with a software program called CrowdStrike. One workaround we have found is to disable our anonymous usage data tracking.

  1. Exit Camtasia and the Camtasia Recorder. Confirm that they are not running in Task Manager.
  2. Press Windows+R on your keyboard to open the Run window.
  3. Type the following and click OK: regedit
  4. Browse to:
    • Camtasia 2018: HKEY_CURRENT_USER\Software\TechSmith\Camtasia Studio\18.0
    • Camtasia 9: HKEY_CURRENT_USER\Software\TechSmith\Camtasia Studio\9.0
  5. Click the 18.0 or 9.0 folder (depending on your version).
  6. Right-click the TrackerbirdOptedIn item on the right and select Modify.
  7. Change the Value data from 1 to 0 and click OK.
  8. Close the Registry Editor, and open Camtasia.