Snagit (Mac): No outputs and unable to add any through preferences

Problem

After updating Snagit, all sharing outputs are missing. Attempting to re-add the outputs through Snagit > Preferences also shows no outputs.

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Solution

This is a bug that our Development team is currently investigating. To resolve the issue, please reinstall Snagit using these steps.

  1. If you have any custom QuickStyles you would like to keep, please back them up using the steps here. 
  2. Drag the Snagit.app from /Applications to your trash.
  3. In the Finder, click on the Go menu -> Go to Folder, type the following and hit Enter: ~/Library/Preferences Find the "com.techsmith.Snagit" files and move them to the trash.
  4. In Finder, click on the Go menu -> Go to Folder, type the following and hit Enter: ~/Library/Application Support/TechSmith Inside this folder, take the entire Snagit folder you see, and move that to the trash.
  5. In Finder, click on the Go menu -> Go to Folder, type the following and hit Enter: ~/Library/Group Containers/ Delete the entire 7TQL462TU8.com.techsmith.snagit folder
  6. Reinstall Snagit by clicking here.
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