Snagit (Windows): Annotations and edits are not saved

Problem

After sharing or saving my capture, all of my edits and annotations are missing. The shared/saved image is the same as what was originally captured.

Solution

This is an issue we have seen caused by outdated or unsupported video drivers, or problems with the video drivers themselves. Please try the steps below to resolve the problem.

Step 1: Update Snagit

First, make sure that you are running the latest build available for your version of Snagit. To do this, open the main Snagit capture window and browse to the file menu Help > Check for updates.

Step 2: Update Windows

Installing the latest Windows updates will ensure that all dependencies and system files that Snagit requires are up to date. 

Windows 10

  1. Click on your Start menu
  2. Choose Settings

    2016-04-20_16-14-10.png

  3. Choose Update & Security 
  4. Select Check for updates

Windows 8

  1. Click on your Start menu
  2. Open the PC Settings App

    2016-04-20_16-18-35.png

  3. Select Update and Recovery
  4. Under the Windows Update section, install any updates that are available

Windows 7

  1.  Open the Control Pane
  2. Open the Windows Update category
  3. Select Check for Updates

Step 3: Update hardware drivers

The best way to check for the latest drivers is to visit the computer manufacturer's web site, and to search for your model computer.

While Windows attempts to find these automatically, many times there are more recent ones available.

Some of the most popular manufacturer's support sites are listed below.

Step 4: Change the rendering library used in Snagit

  1. Close Snagit so that it is not running at all. Make sure by checking in the system tray (down by the clock) for a small Snagit icon. If you see it, right click on it and choose Exit.
  2. Hold down the Windows key on your keyboard and then hit the R key to open the run window.
  3. Type the following and then hit enter: %appdata%\techsmith\
  4. Open the features.json file in Notepad (or your preferred text editor).
  5. Add the following lines to the file (if they are not already there) and make sure they are both set to false. Double check the spelling and syntax - it needs to be exactly as shown in the screen shot.

    08.23.2017-10.54.png

  6. Save the features.json file
  7. Reopen Snagit, and see if it works.
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