Snagit (Mac): High Sierra 10.13 causes .snagproj's to be washed out

Problem

Any .snagproj file (default capture file) created in Snagit 4.1.5 and earlier will appear washed out (as shown below) after updating to High Sierra (OS 10.13). This means that any captures currently in the Recent Captures Tray, the Snagit Library, or .snagproj files saved elsewhere are at risk of becoming washed out after updating to High Sierra. As soon as an image is opened, it will appear washed out.

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Solution

Snagit Mac 4

Please update to Snagit Mac 4.1.7 to fix this problem. The update can be installed by opening Snagit, and browsing to the menu bar item Snagit > Check for updates.

Snagit Mac 3

While Snagit Mac 3 is not supported on macOS 10.12 or later (see here), TechSmith has created a custom tool to repair any broken .snagproj files. Please follow the steps below to repair your .snagproj files.

  1. Close Snagit so it is not running at all. Make sure it is not running in the Menu Bar or the Dock.

    Screen_Shot_2017-09-26_at_7.44.16_AM.png

  2. Download the custom tool by clicking here.
  3. Unpack the zip file by double clicking it in Finder.
  4. Double click the RepairImages.app file to launch the tool.

    2017-09-26_07-47-17.png

  5. Drag your .snagproj files from Finder into the RepairImages.app window.

    The default location for Snagit captures is ~/Documents/Snagit/Autosaved Captures/


    Untitled.gif

  6. Once complete, close the RepairImages.app tool, and return to Snagit.

What is causing this?

In Mac OS 10.12 and earlier, image metadata was not correctly being saved by the operating system. The operating system would then display images off of that bad data, however they would look correct. This has been fixed in High Sierra, however the problem remains that old captures will still have the bad metadata and appear washed out. We believe Apple introduced another bug in 10.13 that prevents Snagit from changing the metadata, like we are able to in 10.12. We are working with Apple to see if there is a possible fix for this.

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