Snagit (Windows): An error occurred when trying to sign-in. Please try again.

Problem 1

After updating to Snagit 13.1, I am no longer signed into Snagit.

Sharing to Screencast results in the following error.

Solution 1

This is a known issue. Please sign in again, and try sharing to Screencast and the share should be successful. This error should only occur one time. 

If you are experiencing this error through some other workflow, please submit a support ticket with us here.  

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