Snagit (Windows): Scrolling Not Working in Firefox

Problem

In Firefox, the scrolling arrows are not appearing when taking a capture.

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Solution

Reason 1: Fails on First Attempt

When a new Firefox session is started, the scrolling arrows will not appear on the first capture attempt. Cancel the capture, and try the scrolling capture again.

Reason 2: Firefox Accessibility Service is Disabled

The Firefox Accessibility Service must be enabled in order for scrolling capture to work. To enable the accessibility service:

  1. In Firefox, click the menu button and choose Options.
  2. Select the Security & Privacy panel.
  3. Go to the Permissions section.
  4. Select the Prevent accessibility services from accessing your browser checkbox.
  5. Restart Firefox.