Snagit (Windows): Scrolling not working in Firefox

Problem

After updating to Firefox v56, the scrolling arrows are not appearing when taking a capture.

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Solution

This is a known issue, and is caused by a bug in the latest versions of Firefox.  We have been informed that this bug will be fixed in a future release of Firefox.  Until the fix is released, please use the following workarounds to take a scrolling capture in Firefox.

Snagit 13 and later

Workaround 1

Open the web site in a new In Private Window through Firefox.

Workaround 2

Use the panoramic capture capture method.

Snagit 12

Workaround 1

Open the web site in a new In Private Window through Firefox.

Workaround 2

Use the custom scrolling capture method.

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