Snagit (Windows): Scrolling not working in Firefox 56

Problem

After updating to Firefox v56, the scrolling arrows are not appearing when taking a capture.

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Solution

This is a known issue that is under investigation. Please use the following workarounds to take a scrolling capture in Firefox version 56.

Snagit 13

Workaround 1

Open the web site in a new In Private Window through Firefox.

Workaround 2

Use the panoramic capture capture method.

Snagit 12

Workaround 1

Open the web site in a new In Private Window through Firefox.

Workaround 2

Use the custom scrolling capture method.

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