In Firefox, the scrolling arrows are not appearing when taking a capture.
Reason 1: Fails on First Attempt
When a new Firefox session is started, the scrolling arrows will not appear on the first capture attempt. Cancel the capture, and try the scrolling capture again.
Reason 2: Firefox Accessibility Service is Disabled
The Firefox Accessibility Service must be enabled in order for scrolling capture to work. To enable the accessibility service:
- In Firefox, click the menu button and choose Options.
- Select the Security & Privacy panel.
- Go to the Permissions section.
- Select the Prevent accessibility services from accessing your browser checkbox.
- Restart Firefox.