Camtasia (Windows): Unknown Error

Problem

The Camtasia Recorder displays the error: "Unknown Error".

2017-10-05_1442.png

Solution

Reset Camtasia using the steps below to resolve the problem.

  1. Exit Camtasia and the Camtasia Recorder. Confirm that they are not running in Task Manager.
  2. Press Windows+R on your keyboard to open the Run window.
  3. Type the following and click OK: regedit
  4. Browse to ("##" is the version of Camtasia being used): HKEY_CURRENT_USER\Software\TechSmith\Camtasia Studio\##.
  5. Right-click the ##.0 folder ("##" is the version of Camtaisa being used) and click Export. Save the file to a safe location on your computer (this is a backup).
  6. Right-click the ##.0 folder again and click Delete.
  7. Close the Registry Editor, and open Camtasia.