Problem
When attempting to open Camtasia 9, the following error occurs:
Solution
This is a known issue that is fixed in Camtasia 2018 and later. Select Help > Check for Updates in Camtasia to install the latest version.
The best workaround is to delete the two files mentioned in the error message. Please follow these steps below:
- Close Camtasia.
- Open File Explorer.
- Browse to the following folder: C:\ProgramData\TechSmith\Camtasia Studio\Library 3.0
The ProgramData folder is a hidden folder. To display the hidden folder, enable hidden folders in Windows.
- Delete the following files from the folder:
- lib.xml
- view.xml
- Reopen Camtasia.
