Camtasia (Windows): Camtasia Could Not Load the Asset Library

Problem

When attempting to open Camtasia 9, the following error occurs:

Solution

This is a known issue that is fixed in Camtasia 2018 and later. Select Help > Check for Updates in Camtasia to install the latest version.

The best workaround is to delete the two files mentioned in the error message. Please follow these steps below:

  1. Close Camtasia.
  2. Open File Explorer.
  3. Browse to the following folder: C:\ProgramData\TechSmith\Camtasia Studio\Library 3.0

    The ProgramData folder is a hidden folder. To display the hidden folder, enable hidden folders in Windows.

  4. Delete the following files from the folder:
    • lib.xml
    • view.xml
  5. Reopen Camtasia.