Camtasia (Windows): System Audio Setup Failed

Problem

When trying to record in Camtasia this error occurs.

Solution

  • We have seen specific programs come with ASUS computers called ASUS Sonic Suite, ASUS Sonic Studio, ASUS Sonic Radar cause this error. We recommend uninstalling them from your computer via Control Panel>Programs and Features before launching Camtasia again.
  • We have seen a specific component that comes included on most MSI computers called Nahimic Audio cause this error. We recommend uninstalling it from your computer via Control Panel>Programs and Features before launching Camtasia again.
  • We have also seen a process called AWSoundCentersvc32.exe (Alienware Soundcenter or Alienware Control Center). Opening up task manager by hitting CTRL + SHIFT + ESC and exiting that process should allow Camtasia to avoid the error above or you could uninstall it ((Alienware Soundcenter or Alienware Control Center) from your computer via Control Panel>Programs and Features before launching Camtasia again.
  • If the problem continues be sure to submit a support ticket here.
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