When trying to take a capture in Snagit (Mac) 2018, the following error appears: Snagit could not open a pending capture. Exception caught while opening image capture file.
This is a known issue that we hope to fix in a future release. We have found that the problem seems to be isolated to a specific preset(s). Please use one of the workarounds below to resolve the problem.
Option 1: Open Preset Section
These steps need to be done each time Snagit is relaunched.
- Open the Snagit capture window, and expand the Presets section.
- Click gear icon on the affected preset, and select Edit.
- Close the window without making any changes.
- Try a new capture with the preset.
Option 2: Remove and Add Preset
Remove the affected preset, and recreate it.