Snagit (Mac): Snagit could not open a pending capture. Exception caught while opening image capture file.

  

Problem

When trying to take a capture in Snagit 2018, the following error is displayed:

31717075-8397f7ea-b3d8-11e7-8949-fee2077455b5.png

Solution

This is a known issue that we are investigating. We have found that the problem seems to be isolated to a specific preset(s). Please use one of the workarounds below to resolve the problem.

Workaround 1

These steps may need to be done each time Snagit is relaunched.

  1. Open the Snagit capture window, and expand the Presets section.

    2017-10-30_13-19-53.png

  2. Click the gear icon on the affected preset, and choose Edit.

    2017-10-30_13-20-10.png

  3. Close the edit window (without making any changes).

    2017-10-30_13-20-22.png

  4. Try a new capture with the preset.

Workaround 2

The other option is to delete the affected preset, and recreate it.

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