Snagit (Mac): Snagit could not open a pending capture. Exception caught while opening image capture file.



When trying to take a capture in Snagit 2018, the following error is displayed:



This is a known issue that we are investigating. We have found that the problem seems to be isolated to a specific preset(s). Please use one of the workarounds below to resolve the problem.

Workaround 1

These steps may need to be done each time Snagit is relaunched.

  1. Open the Snagit capture window, and expand the Presets section.


  2. Click the gear icon on the affected preset, and choose Edit.


  3. Close the edit window (without making any changes).


  4. Try a new capture with the preset.

Workaround 2

The other option is to delete the affected preset, and recreate it.

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