When trying to take a capture in Snagit 2018, the following error is displayed:
This is a known issue that we are investigating. We have found that the problem seems to be isolated to a specific preset(s). Please use one of the workarounds below to resolve the problem.
These steps may need to be done each time Snagit is relaunched.
- Open the Snagit capture window, and expand the Presets section.
- Click the gear icon on the affected preset, and choose Edit.
- Close the edit window (without making any changes).
- Try a new capture with the preset.
The other option is to delete the affected preset, and recreate it.