Snagit (Mac): Snagit Could Not Open a Pending Capture. Exception Caught While Opening Image Capture File.

Problem

When trying to take a capture in Snagit (Mac) 2018, the following error appears: Snagit could not open a pending capture. Exception caught while opening image capture file.

31717075-8397f7ea-b3d8-11e7-8949-fee2077455b5.png

Solution

This is a known issue that we hope to fix in a future release. We have found that the problem seems to be isolated to a specific preset(s). Please use one of the workarounds below to resolve the problem.

Option 1: Open Preset Section

These steps need to be done each time Snagit is relaunched.

  1. Open the Snagit capture window, and expand the Presets section.
    2017-10-30_13-19-53.png
  2. Click gear icon on the affected preset, and select Edit.
    2017-10-30_13-20-10.png
  3. Close the window without making any changes.
    2017-10-30_13-20-22.png
  4. Try a new capture with the preset.

Option 2: Remove and Add Preset

Remove the affected preset, and recreate it.