Camtasia (Windows): Unable to Contact the TechSmith Server

Problem

“We are unable to contact the TechSmith server. Please check your connection to the Internet.”

Solution

Reason 1: Blocked by Network

This error can happen if the connection is blocked by a proxy server or firewall. To make sure this connection is not blocked, be sure that CamtasiaStudio.exe is able to connect to download.techsmith.com over port 80 within your network.

Reason 2: TLS 1.0 Disabled

Another cause is if TLS 1.0 is deselected in the Internet Explorer options. As a workaround, follow the steps below:

  1. Open Internet Explorer.
  2. Click Tools > Internet Options > Advanced.
    CamWind_InternetExplorerTools.png
  3. Deselect Use TLS 1.0.
  4. Click Apply and OK.
  5. Restart Camtasia and check for updates.