We're sorry! An error has occurred. The following files failed to produce:
- _config.xml config_xml.js
This is a known issue that is fixed in Camtasia 9.0.4 and later. Select Help > Check for Updates in Camtasia to install the latest version.
If you are unable to update Camtasia, follow the steps below to resolve the issue:
- Close Camtasia.
- Browse to this folder: C:\Users\<username>\Documents\Camtasia Studio\Custom Production Presets 9.0
- Delete all the XML files that are in the directory (make copies if you have custom files you do not want to recreate).
- Restart Camtasia. The default presets will automatically get put back in the folder and fully work when producing.