Camtasia (Windows): The following files failed to produce

Problem

We're Sorry! An error has occurred. The following files failed to produce. _config.xml config_xml.js

Solution

This issue has been resolved in version 9.0.4 which can be installed from here.

If you cannot update the steps below should resolve the issue.

  1. Close Camtasia all the way down.  
  2. Then browse to this folder.
  3. C:\Users\<username>\Documents\Camtasia Studio\Custom Production Presets 9.0
  4. Delete all the xml files that are in that directory (make copies if you have custom ones you do not want to re create).
  5. When you restart Camtasia the default presets will automatically get put back in that folder and should then work when producing.
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