Problem
Snagit is unable to launch, and displays the following error.
Solution
This is a known issue we are looking into. Please follow the steps below to resolve the problem.
- Make sure that you have a copy of your license key for Snagit.
- Uninstall all versions of Snagit through the control panel.
- Reboot the computer.
- Reinstall Snagit. Snagit can be re-downloaded here.
If the steps above do not fix the problem, please submit a support ticket with us here.