Snagit (Mac): Unable to Save Image to Any File Format

Problem

After opening and editing an image in Snagit, the image is unable to save to another file format.

Screen_Shot_2017-03-08_at_11.04.42_AM_copy.png

The thumbnail icon in the tray shows as blank file and using the magic wand tool in capture causes it to crash.

Screen_Shot_2017-03-08_at_11.04.42_AM.png

Solution

This is a known issue that we hope to fix in a future release. There are some workarounds below to work with an image in Snagit.

Option 1: Copy and Paste

  1. Open the image in your preferred browser.
  2. Select File > Open File.
  3. Control-click the image in the browser and select Copy Image. Or you can click-and-drop the image in Snagit.
  4. Open Snagit.
  5. Select File > New > New Image.
  6. Select canvas size and click Ok.
  7. Control-click canvas and select Paste.
  8. To verify if this worked, save the image as a PNG or JPEG file.

Option 2: Converting Image to a Third-Party Software

Using a third-party conversion software, re-save image to another file format.