Snagit (Mac): Unable to save to any format

Problem

After opening an image in Snagit, I am unable to save it to any format. The thumbnail icon shows up as blank. Attempting to use the magic wand tool on the capture may result in a crash.

Screen_Shot_2017-03-08_at_11.04.42_AM_copy.png

Screen_Shot_2017-03-08_at_11.04.42_AM.png

Solution

This is a known issue we are currently investigating. Please try one of the workarounds below to work with that image in Snagit.

Option 1

  1. Open the image in your preferred browser. This can be done by going to the menu bar and choosing File > Open.
  2. Right click on the image in the browser and choose Copy Image.
  3. Open the Snagit Editor and browse to the menu bar item File > New from clipboard. To verify if this worked, try saving the image as a PNG or JPEG file.

Option 2

Another option is to try using some third party conversion software to re-save the image.

Option 3

If none of these options work, submit a ticket to our Support team with a copy of the image.

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