I have just purchased Snagit, however the capture window is unresponsive. It is possible to adjust settings, yet I am not able to unlock Snagit with my software key, or start a capture.
UPDATE 5/23/17: This problem has been fixed in Snagit 13.1.3. Please use this link to download and install the update.
This is a known issue that we are currently investigating. Please follow these steps to fix the problem, and unlock Snagit.
- Click on your start menu and browse to the TechSmith folder.
- Open the Snagit Editor.
- When the Editor opens, you should be prompted to unlock Snagit. Sign in or enter your software key to unlock the program. Once unlocked, you should be able to start a capture.