Snagit (Mac): Not in Applications Folder

Problem

When launching Snagit, the following error occurs even though Snagit is already in the Applications folder.

Screen_Shot_2017-04-25_at_15.49.36.png

Solution

Snagit (Mac) 4 and Later

This is a known issue that is fixed in Snagit 4.1.5 and later. From the menu bar, select Snagit > Check for Updates to install the latest version.

Snagit (Mac) 3

There were various issues in version 3. Please follow the steps below to resolve the problem.

  1. Close Snagit.
  2. Open Finder.
  3. Select Go > Go to Folder.
    2017-05-22_15-01-05.png
  4. Copy and paste the following: ~/Library/Application Support/Snagit/
    2017-05-22_15-01-17.png
  5. Click Go.
  6. Move all Snagit folders to the trash.
  7. Empty trash and reboot the computer.