Problem
When finished recording from a web cam, the audio and video is out of sync, pixelated, or has a low frame rate.
Solution
Camtasia 2020
This should be fixed in Camtasia 2020. If you are using Camtasia 2020 and experiencing this issue, please check the Camtasia Recorder webcam portion is set to 1920x1080 or lower. This can be found in the Camtasia Recorder before starting the recording.
Camtasia 2019 and Earlier
These versions can only record a web cam at a maximum resolution of 1280x720. If higher resolution is needed, upgrade to Camtasia 2020 or later, or use QuickTime (or another program) to record the webcam.
Other possible solution:
- Restart computer with the webcam plugged in.
- Make sure there are no programs running when attempting to record (this will free up resources).
- Try the built-in webcam to see if issues occur with this webcam.
- Record with Quicktime and see if the same behavior is happening with the same webcams.
