Camtasia (Mac): Web Cam Recording is Out of Sync, Pixelated, or Has Low Frame Rate


When finished recording from a web cam, the audio and video is out of sync, pixelated, or has a low frame rate.


  1. Restart computer with the webcam plugged in.
  2. Make sure there are no programs running when attempting to record (this will free up resources).
  3. Try the built-in webcam to see if issues occur with this webcam.
  4. Record with Quicktime and see if the same behavior is happening with the same webcams.

Camtasia 2019 and earlier for Mac can only record a web cam at a maximum resolution of 1280x720. If higher resolution is needed, upgrade to Camtasia 2020 or later, or use QuickTime (or another program) to record the webcam.