TechSmith Relay: Error when launching the portable recorder “The application failed to initialize properly (0xc0150002)"

When attempting to open the TechSmith Relay portable recorder on a Windows XP computer, the following error message occurs:

 “The application failed to initialize properly (0xc0150002). Click on OK to terminate.”

 This error occurs when the Windows computer does not have components of the Microsoft Visual C++ 2008 Redistributable Package installed.

Client Side Fix

Use this solution when only a single computer is affected (one-off).

  1. Download the Microsoft Visual C++ 2008 Redistributable Package from the following location and install it on the affected computer:
    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9b2da534-3e03-4391-8a4d-074b9f2bc1bf&displaylang=en
  2. Once this package is installed, launch the portable recorder again.

Server Side Fix

Use this solution to include the redistributable package in all future portable recorder download packages:

  1. Download the Microsoft.VC90.CRT file attached to this article.
  2. Copy the file to the following location in your Camtasia Relay installation path on the server: %PROGRAMFILES%\TechSmith\Relay Server\Utilities\USB Recorder Structure\Camtasia Relay\PC Recorder
  3. Restart the Camtasia Relay Server by clicking Start > All Programs > TechSmith > Camtasia Relay Server > Restart Camtasia Relay Server.
  4. Once the server restarts, re-download the portable recorder from the Camtasia Relay website.
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