When attempting to publish your video to the TechSmith Relay server from Camtasia Studio, an error appears.

The error message may look similar to this:

Resolution:

This is caused by a missing Microsoft C++ package, and can be resolved by installing the missing package using these steps.

1. Navigate to http://www.microsoft.com/en-us/download/details.aspx?id=40784
• If the link above has moved, simply search for "Microsoft C++ Redistributable 2013" in your chosen search engine
2. Click the Download link and select the vcredist_x86.exe package from the package selection.
   
3. Click the Next button.
4. Once the download has completed, Run the vcredist_x86.exe package by double-clicking on it.
5. Step through the wizard following the on-screen prompts.
6. When the installation is completed, click Finish/Close or close the window.
7. Re-attempt the Produce and Share > Share to TechSmith Relay in Camtasia Studio.  You should now be prompted to login with your TechSmith Relay credentials.

Note:  If the issue persists, please follow the instructions again, but choose the vcredist_x64.exe package and complete the steps.