This issue may occur on new installs of Camtasia Relay 3.0.2 or greater. The following information will be shown in the log file for the transcription process (Presentations > Job Status > Expand Failed Transcription > Log File):
Unable to load DLL 'LMBuilderEngine.dll': The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail. (Exception from HRESULT: 0x800736B1)
To resolve this problem, please install Visual C++ 2008 SP1 Redistributable Package (x64) for 64-bit servers and Visual C++ 2008 SP1 Redistributable Package (x86) for 32-bit servers.
