TechSmith Relay: Transcription fails on new install of Relay 3.0.2 or greater.

This issue may occur on new installs of Camtasia Relay 3.0.2 or greater. The following information will be shown in the log file for the transcription process (Presentations > Job Status > Expand Failed Transcription > Log File):

Unable to load DLL 'LMBuilderEngine.dll': The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail. (Exception from HRESULT: 0x800736B1)

To resolve this problem, please install Visual C++ 2008 SP1 Redistributable Package (x64) for 64-bit servers and Visual C++ 2008 SP1 Redistributable Package (x86) for 32-bit servers.

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