TechSmith Relay (Self-Hosted): Website does not load after configuring an HTTP Redirect in IIS

After configuring a HTTP Redirect in IIS to redirect from http://WEBSITE to http://WEBSITE/Relay (pages 86-89 in the Technical Reference Guide), the Relay website does not load correctly or the clients do not connect.

(Where WEBSITE is your Fully Qualified Domain Name)

This issue is caused if any directories below the Default Web Site are configured for a redirect.

To test for this, try connecting to http://WEBSITE/Relay to see what it directs to:

  • CORRECT: http://WEBSITE/Relay/default.aspx
  • INCORRECT: http://WEBSITE/Relay/Relay

If you are redirected to the incorrect address as shown above, ensure that no directories below Default Web Site are configured for a redirect