TechSmith Relay: "Portable Recorder is not commonly downloaded and could be dangerous" Warning Message

When a user attempts to download the Portable Recorder in Chrome browser, the download warns that "PortableTechSmithRecorder.zip is not commonly downloaded and could be dangerous."

Example message:

portablerecorder.gif

 

To resolve this behavior, the administrator must make an exception as detailed below:

 

  1. Log in to the "Google Webmaster Tools" setup located at:  https://www.google.com/webmasters/tools
  2. Click the option to Add A Site.
    • addsite.gif
  3. Click the option for Alternate Methods:
    • altnernate.gif
  4. Choose HTML Tag:
    • htmltag.gif
  5. And copy the Meta Tag as highlighted below:
    • metatag.gif
  6. Navigate to the following directory on the Relay Server computer:  C:\Program Files\TechSmith\Relay Server\Web\MasterPages
    • masterpages.gif
  7. Run 'Notepad.exe' as an Administrator (Right Click on Notepad and choose 'Run as Administrator') and paste the new Meta Tag from Step 5 into the <head> section of the Default Masterpage.  Click File > Save to commit the changes.
    • pastemeta.gif
  8. Back in the Google Webmaster Tools console, click the 'Verify' Button.
    • verify.gif
  9. Once Verification is complete, a message indicating the successful verification of the site will be displayed.
    • complete.gif

 

Note:  For these steps to work properly, HTTP Redirection must be configured so that https://yourrelayserverhere.com/ properly redirects to the base url for the Relay website (https://yourrelayserverhere.com/Relay).   If HTTP Redirection is not enabled, please enable it before completing the Verification Process.

 

 

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