Camtasia (Windows): A Referral Was Returned from the Server

Problem

Solution

This error occurs when trying to capture the screen in Camtasia Recorder. To resolve this issue, please follow the appropriate steps below.

Camtasia 8

  1. Press Windows+R on your keyboard to open the Run window.
  2. Type the following and click OK: gpedit.msc
  3. Select Computer Configuration > Windows Settings > Security Settings.
  4. Select Local Policies > Security Options
  5. Scroll till you see items labeled User Account Control.
  6. Double-click Allow UIAccess Applications and select Disabled.
    CamWind_AllowUIAccessDisable.png

Camtasia 9 and Later

Resolving this issue can only be solved by contacting support for additional assistance. Please submit a ticket to further assist you.