Camtasia (Windows): A Referral Was Returned from the Server



This error occurs when trying to capture the screen in Camtasia Recorder. To resolve this issue, please follow the appropriate steps below.

Camtasia 8

  1. Press Windows+R on your keyboard to open the Run window.
  2. Type the following and click OK: gpedit.msc
  3. Select Computer Configuration > Windows Settings > Security Settings.
  4. Select Local Policies > Security Options
  5. Scroll till you see items labeled User Account Control.
  6. Double-click Allow UIAccess Applications and select Disabled.

Camtasia 9 and Later

Resolving this issue can only be solved by contacting support for additional assistance. Please submit a ticket to further assist you.