Snagit (Windows): Error: Failed to add the SnagIt Printer (18)

The following procedure applies to both SnagIt v7.x and SnagIt v8.x. These instructions describe the workaround for SnagIt v7.x. For SnagIt v8.x, please change all references of SnagIt 7 to SnagIt 8.

If the SnagIt printer fails during the installation of SnagIt, it can be manually installed. Please download the appropriate attached ZIP file and complete the following instructions:

  1. To begin, be sure to use the correct version attached ZIP file.
  2. Extract the attached ZIP file into a directory (the zip contains SNAGITD#.DLL, SNAGITP#.GPD, SNAGITP#.INF, SNAGITP#.INI without any directory information).
  3. Choose Start > Printers and Faxes to open the Printers and Faxes dialog box.
  4. Click the Add a printer link in the Printer Tasks area. The Add Printer Wizard appears.
  5. In the wizard, click Next on the Welcome to the Add Printer Wizard screen.
  6. On the Local or Network Printer screen, enable the Local Printer attached to this computer option and disable theAutomatically detect and install my Plug and Play printer option. Click Next.
  7. On the Select a Printer Port screen, enable the Create a new port option.
  8. Select Local Port from the dropdown list. Click Next.
  9. The Port Name dialog box appears. Enter "SNAGIT7" into the Enter a port name field. If the SnagIt 7 port does not exist yet, this step may take a while.
  10. On the Install Printer Software screen, click the Have Disk button. The Install From Disk dialog appears. Click theBrowse button to select the directory where you unzipped the attached zip file (Step 1). Click Next.
  11. Enter "SnagIt 7" for the printer name on the Name Your Printer screen. Click Next.
  12. On the Printer Sharing screen, enable the Do not share this printer option and then click Next.
  13. Select No on the Print Test Page screen. Click Next.
  14. Click Finish. A warning dialog appears describing that the driver is not digitally signed. Ignore this dialog and clickContinue Anyway.

The SnagIt printer should now be installed on the machine.

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