Snagit (Windows): Error Message States Something Is Wrong with the Installation

Problem

When installing, one of the following messages is displayed:

• "This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem."
• "Could not load the DLL library C:\ Program Files (or x86) \ TechSmith \ TechSmith Program \ SnagItUtl.dll."
• "Error: 1904 Unable to register a particular DLL file."

Solution

This error occurs when the Operating System is missing a file in order to properly complete the installation process. This issue is a result of a problem with the Microsoft Windows Visual C++ Redistributable Package(s) as these libraries are used by our Install Packages. To resolve this issue, follow the steps below:

1. Install the appropriate Microsoft package.
   • Microsoft Visual C++ 2005 Redistributable Packack (x86)
   • Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)
2. Click Download.
3. Click Save. If prompted to Run or Save, please save the file.
4. Locate file and double-click.
5. Reinstall the software.

If this error still occurs with the Flash9b.ocx file, try uninstalling and reinstalling Adobe Flash Player from Adobe's page.