Snagit (Windows): Error Message States Something Is Wrong with the Installation

Problem

When installing, one of the following messages is displayed:

  • "This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem."
  • "Could not load the DLL library C:\ Program Files (or x86) \ TechSmith \ TechSmith Program \ SnagItUtl.dll."
  • "Error: 1904 Unable to register a particular DLL file."

Solution

This error occurs when the Operating System is missing a file in order to properly complete the installation process. This issue is a result of a problem with the Microsoft Windows Visual C++ Redistributable Package(s) as these libraries are used by our Install Packages. To resolve this issue, follow the steps below:

  1. Install the appropriate Microsoft package.
  2. Click Download.
  3. Click Save. If prompted to Run or Save, please save the file.
  4. Locate file and double-click.
  5. Reinstall the software.

If this error still occurs with the Flash9b.ocx file, try uninstalling and reinstalling Adobe Flash Player from Adobe's page.