Snagit (Windows): During the Installation process I receive: Error 1324: The Folder Path Contains an Invalid Character

Please use the steps outlined below, depending on your version of Windows, to resolve this issue.

Windows XP

  1. Open the Start menu
  2. Click Run, type regedit in the dialog box, and hit enter to start the Registry Editor
  3. Locate the following Registry Key: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders\Personal
  4. Verify the path for My Documents with the path of your My Documents folder in the following location:
    2013-01-09_1425.png 
     C: \ Documents and Settings \ Your Username \ My Documents

Windows Vista / 7 / 8 / 10

  1. Open the Start menu
  2. In the Search programs and files, type regedit, and press Enter to open the Registry Editor
  3. Locate the following Registry Key: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders\Personal
  4. 4. Verify the path for Documents matches the path of the Documents folder in the following location:
     2013-01-09_1427.png
    C:\ Users \ Your Username \ Documents
 
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