Snagit (Windows): Error 1402 Could not open key: HKEY_LOCAL_MACHINE

To resolve this Error Message, please use the following steps:

  1. Depending on your version of Windows, use these steps to open the Registry Editor:
    Windows XP: 
    Open the Start Menu, click Run, and type regedit, then press Enter

    Windows Vista / 7:
    Open the Start Menu, click in Search programs and files, type regedit,then press Enter

    Windows 8 / 10:
    Right click on the Start button and choose Run.  Then type regedit and hit Enter.
  2. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Classes

     2013-01-10_0920.png

  3. Right-click on Classes and go to Permissions

     2013-01-10_0921.png
  4. Depending on your version of Windows, this step will vary:

    Windows XP 

    Click on Advanced and verify your Username is listed there and that the following checkbox is checked:
     2013-01-10_0923.png

    Click Apply and OK to apply the changes in order to correct this issue.

    Windows Vista / 7 / 8 / 10

    Confirm the User Group you belong to, such as Administrators or Users, then click on Advanced to confirm that your User Group's permission is set to Full Control:

    2013-01-10_0924.png

    If the permissions are not set properly, or if your User Group does not have the correct permissions you will need to correct this issue.

    Once you have corrected the permissions, close Registry Editor and try to install Snagit.

 

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