Scrolling Capture Is Not Working

Problem

Scrolling Capture is either not starting, not completing properly, or is in some other way not resulting in a successful capture. 

Solution

  • This can be caused by a multitude of things, including evolving website coding standards, web browser updates, and third party applications like security software. For now, the steps below are the most successful in capturing a scrolling image.
  • Panoramic Capture will always be the most reliable form of capturing a scrolling image, and we recommend using this capture type if you're having problems with Scrolling Capture. 

Use Panoramic Scrolling Instead

If you use Snagit 13 or later, try Panoramic Capture. This video will walk you through using Panoramic Capture - 

Selection Area Tips

  • Resize the web browser or application window to a larger size so it is easier to view the content as you scroll or pan during capture.
  • Do not include the scroll bar in the selection.
  • Consider excluding irrelevant content in the capture such as blank margins, online ads, etc.
  • Disable floating toolbars before capture.

Scrolling and Panning Tips

  • Scroll smoothly. Do not scroll too fast or slow.
  • Scroll or pan one direction at a time. Try not to zigzag.

Panoramic scrolling capture may have trouble accurately capturing parallax websites.

Use a Different Browser

If you receive an error or no response when capturing a website, open the URL in a different web browser, such as Google Chrome, Mozilla Firefox, Internet Explorer, or Microsoft Edge. Results may vary across web browsers based on website content.

Use your Web Browser's Incognito/Private Mode

Most web browsers have the ability to browse in an "incognito" or "private" window. These alternate browsing modes usually disable all third party extensions and add-ons which can potentially interfere with Snagit's scrolling ability.