Snagit (Windows): Scrolling is not working

Problem

There may be some scenarios where Snagit's auto-scroll capture method will not work.  Conflicting third party utilities, unsupported browsers or applications, hardware drivers, and security software are some examples that could impede the auto-scroll functionality in Snagit.  Below are some steps to try in these situations. 



If you are running Snagit 11 or Snagit 12, please see our article for Scrolling Capture Troubleshooting for Previous Versions.

Solution

Panoramic Scroll

Snagit 13 introduces a whole new way of capturing content that extends beyond what is visible on your screen - panoramic capture.  If the auto-scroll method is failing or producing undesirable results, give the panoramic capture a try. 

How To: Panoramic Scrolling Capture

Note: Panoramic scrolling capture may have trouble accurately capturing parralax websites.

Try a different browser

If you are trying to capture content from a web browser, try viewing the same web page in a different browser. We recommend trying the following four:

  • Google Chrome
  • Mozilla Firefox
  • Internet Explorer
  • Microsoft Edge

Each browser may display a specific page in a slightly different way (even though it may appear the same on the screen), so some browsers may yield better results than others for specific pages.

Go Incognito

Most modern browsers have the ability to browse in an "incognito" or "private" window. These alternate browsing modes usually disable all third party extensions and add-ons, which can potentially interfere with Snagits scrolling ability.

Check your zoom

Generally, scrolling capture will work best when whatever application is being captures is set to the default 100% zoom level.

Rule out security software

Security software and Identity Protection software is always adapting and changing on a daily basis. Unfortunately, this means that it can sometimes falsely detect Snagit (or any trusted application) as a potential threat and block the software from working properly. Rule out security software as a potential conflict by disabling the security software completely while running a quick test with Snagit.

Do not forget to turn the security software back on!

If the scrolling capture does work when disabling the security software, contact the security software manufacturer for instructions on adding Snagit to the exclusions list (sometimes referred to as the white list).

Was this article helpful?
17 out of 43 found this helpful