There may be some scenarios where Snagit's auto-scroll capture method will not work. Conflicting third party utilities, unsupported browsers or applications, hardware drivers, and security software are some examples that could impede the auto-scroll functionality in Snagit. Below are some steps to try in these situations.
- If you are running Snagit 12 or ealier, please see our article for Scrolling Capture Troubleshooting for Previous Versions.
- If you are only seeing horizontal scrolling arrows in Microsoft Edge, please see this article for more information
- If you are experiencing problems in Chrome, please see this article: Scrolling no longer works in Chrome v61
- If you are experiencing problems in Firefox, please see this article: Snagit (Windows): Scrolling not working in Firefox v56
Snagit 13 and later introduces a whole new way of capturing content that extends beyond what is visible on your screen - panoramic capture. If the auto-scroll method is failing or producing undesirable results, give the panoramic capture a try.
Try a different browser
If you are trying to capture content from a web browser, try viewing the same web page in a different browser. We recommend trying the following four:
- Google Chrome
- Mozilla Firefox
- Internet Explorer
- Microsoft Edge
Each browser may display a specific page in a slightly different way (even though it may appear the same on the screen), so some browsers may yield better results than others for specific pages.
Most modern browsers have the ability to browse in an "incognito" or "private" window. These alternate browsing modes usually disable all third party extensions and add-ons, which can potentially interfere with Snagits scrolling ability.
- Google Chrome Incognito
- Mozilla Firefox New Private Window
- Internet Explorer In Private Browsing
- Microsoft Edge New InPrivate Window
Check your zoom
Generally, scrolling capture will work best when whatever application is being captures is set to the default 100% zoom level.
Rule out security software
Security software and Identity Protection software is always adapting and changing on a daily basis. Unfortunately, this means that it can sometimes falsely detect Snagit (or any trusted application) as a potential threat and block the software from working properly. Rule out security software as a potential conflict by disabling the security software completely while running a quick test with Snagit.
If the scrolling capture does work when disabling the security software, contact the security software manufacturer for instructions on adding Snagit to the exclusions list (sometimes referred to as the white list).