Snagit (Windows): Captured Images or Video Display a Shift or Enlargement on the Screen

Problem

When capturing, the screen shifts or enlarges the content on the screen.

Solution

This behavior is usually caused by high DPI settings on the machine. In versions prior to Snagit 12, the DPI should be set to 100%. If this behavior is more noticeable with recent versions of Snagit, set the DPI to 150% or lower. To change the DPI setting on the machine, follow the steps below:

Windows 10

  1. Right-click the Desktop screen and select Display Settings.
  2. Set scale size to 150% or lower under Scale and Layout.

Windows 8

  1. Press Windows+R on your keyboard to open the Run window.
  2. Type the following and click OK: control panel
  3. Select Display.
  4. Select Let me choose one scaling level for all my displays.
  5. Set scale size to 150% or lower.

Windows 7

  1. Press Windows+R on your keyboard to open the Run window.
  2. Type the following and click OK: control panel
  3. Select Display.
  4. Set scale to 100% or higher.