Snagit (Windows): Captured images or video display only magnified portion of the top left hand corner of screen, or the recording area has shifted

Problem

This behavior is usually caused by high DPI settings for the machine.  When capturing, the screen may appear to shift, or enlarge the content on the screen. 

Solution

In versions prior to Snagit 12, the DPI should be set to 100%. If you are noticing this behavior with more recent versions of Snagit, try setting the DPI for the machine to 150% or lower.

Windows 10

  1. Right click on your Desktop and choose Display Settings
  2. Move the slider to the left so it is set to 150% or lower

Windows 8

  1. Open the Control Panel and open the Display category
  2. Check the box to "Let me choose one scaling level for all my displays
  3. Set to 150% or lower

Windows 7

  1. Open the Control Panel and open the Display category
  2. Set to 150% or lower

 

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