Snagit (Windows): Snagit Printer cannot print from Adobe Reader 11.0.06

Problem

Attempting to print to the Snagit printer does not work when Adobe Reader is installed.

Solution

We have confirmed that printing to the Snagit printer isn't working with the latest Adobe Reader.  From what we can tell so far, it appears that there are new security mechanisms within Reader that can cause printing to Snagit to not work. Here is a workaround that we have found that allows printing to the Snagit printer but it does involve turning off one of the new security mechanisms called "Protected Mode" so please exercise caution.

  1. In Adobe Reader, click Edit > Preferences > Security (Enhanced). Deselect Enable Protected Mode at startup.
  2. Click Add Folder Path in Privileged Locations and type (replace "snagit 13" with your version of Snagit): C:\programdata\techsmith\snagit 13
  3. Restart Adobe PDF Reader
  4. If it still isn't working you may need to clear the print queue of the Snagit printer because errors on previous print jobs may be keeping things from printing

Changes in Adobe Reader

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