'N' versions of Windows do not include the libraries necessary to encode and decode mp4 video files. As a result, in order to use Snagit video on a Windows N system, the Windows Media Feature Pack needs to be installed.
To install the Media Feature Pack for Windows N, to allow for video capture, please install the appropriate feature pack from Microsoft.
In Snagit 12.0.0 if you are running Windows 7 N or Windows 8 N you will receive a message about needing to install the Media Pack for your operating system when starting the program. This issue is fixed in version 12.4.1 which can be downloaded here
. The behavior now is it will let you start up and you're able to take image captures but we will still be unable to take a video capture or manage profiles.