Snagit (Windows): Troubleshooting Video Capture

If you are running Snagit 2018 on Windows 7, and Snagit is crashing or hanging when stopping the video (at processing stage), please see this article.

Problem

When recording, Snagit will attempt to utilize hardware on your computer to help with the video encoding process, if your computer has hardware capable of doing so. If not, then software encoding is used. Depending on the specifications of the computer and the hardware, it is possible that some of the following symptoms may occur in this case....

  • Out of sync video
  • Dropped video frames
  • Poor performance
  • Distorted audio
  • Error message

Solution

There are various options to try to improve the overall performance when recording a video using Snagit. This will vary from machine to machine, however these are the most common solutions to most of common issues.

Step 1: Minimum Requirements

Make sure that the system you are using meets the minimum requirements for Snagit:

Snagit 2018

  • Microsoft Windows 10 (1703, 1607, and 1511), Windows 8.1, Windows 7 SP1 (32-bit and 64-bit), Windows Server 2012 R2, Windows Server 2016
  • .NET 4.6 or later
  • 2.4 GHz single core processor (dual core i5 required for video capture)
  • 1 GB of RAM (4 GB required for video capture)
  • 500 MB of hard-disk space for program installation
  • Video and Panoramic capture on Windows N requires the Media Feature Pack for Windows N
  • We recommend the 64-nit Snagit installation when using multiple monitors or a 4K display

Snagit 13

  • Microsoft Windows 10, Windows 8, Windows 7 SP1 (32-bit and 64-bit), or Windows Server 2012 R2
  • .NET 4.6 or later
  • 2.4 GHz single core processor (dual core i5 required for video capture)
  • 1 GB of RAM (4 GB required for video capture)
  • 400 MB of hard-disk space for program installation
  • Video and Panoramic capture on Windows N requires the Media Feature Pack for Windows N

Step 2: Disable the web camera through Snagit

If you are not recording the web camera, then disabling the web camera can help improve overall performance. 

  1. Make sure you have Snagit 13.1 or later installed. The latest version can be downloaded here. 
  2. Open the main Snagit capture window
  3. Browse to the file menu File > Capture Preferences > Capture tab
  4. Uncheck the option to "Enable Webcam"
  5. Select OK

Step 3: Update system drivers

Many problems can be resolved by simply updating the hardware drivers on your computer. This is done by visiting your computer manufacturer's support site, and looking up your model computer to see if there are any updates available.

While Windows attempts to find these automatically, many times there are more recent ones available.

Some of the most popular manufacturer's support sites are listed below.

Step 4: Change Snagit to record in software-only mode 

We can change how Snagit records behind the scenes, so that it uses software mode instead of hardware mode. Depending on your machine, this can help performance when recording video in Snagit.

  1. Close Snagit so that it is not running at all. Make sure by checking in the system tray (by your clock) - if you see a Snagit icon there right click on it and choose Exit.
  2. Download and save this zip file.
    1. Snagit 2018 users click here
    2. Snagit 13 users click here
  3. Unpack the zip file by double clicking it.
  4. Run the REG file by double clicking it. Click OK to the prompts.
  5. Restart Snagit and try recording a new video. 

Step 5: Close unneeded programs

Programs that are running in the background may be actually taking up valuable resources that Snagit could benefit from. Try closing out of any programs that are not needed before recording a video in Snagit.

Step 6: Lower the video quality

Snagit is capable of recording at three different quality settings listed below. By default, Snagit will choose the Medium quality setting. If you are noticing performance issues, try lowering the quality using these steps.

  1. Open the main Snagit capture window
  2. Browse to the file menu File > Capture Preferences



  3. Select the Capture tab
  4. Adjust the Video Quality setting
Quality Setting Recording Resolution Capture Frame Rate (up to)
Low 1080p 10 FPS
Low 4K 10 FPS
Med 1080 15 FPS
Med 4K 10 FPS
High 1080 30 FPS
High 4K 10 FPS

Step 7: Try a different microphone

If you are recording audio, try using a different microphone to see if the performance is any better. We recommend direct USB microphones for best performance with Snagit (rather than connecting through an audio interface, or via Bluetooth).

Step 8: Change performance settings

Many lap top computers have a way of adjusting the overall performance of the machine. This can usually be done by going into the Control Panel > Power Settings category, and see if there is an option to run at "High Performance."

Step 9: 4K

If recording at 4K resolution, change the recording quality to low, and choose to scale the recordings. Since the maximum capture frame rate for 4K video is around 10 frames per second anyway, changing to low quality will output the same as the high quality option in this case, except it will not be asking more of the system resources.

  • Open the main Snagit capture window
  • Browse to the file menu File > Capture Preferences



  • Select the Capture tab
  • Adjust the Video Quality setting to Low
  • Make sure Scale captures to 1920x1080 is checked

Step 10: Contact Support

If all else fails, submit a ticket using the button at the top of this page to contact our Support team for further assistance.

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