Snagit (Windows): Troubleshoot Video Capture

 

Problem

The following issues may occur when encoding a video after recording:

  • Video out-of-sync
  • Dropped video frames
  • Poor performance
  • Distorted audio
  • Error message

If Snagit 2018 crashes or hangs when stopping the video on Windows 7, see this article.

Solution

Check Minimum Requirements

Make sure your computer meets the minimum system requirements for Snagit. If it does not, upgrade your computer or use a different computer to record video.

Snagit 2018

    • Microsoft Windows 10 (1703, 1607, and 1511), Windows 8.1, Windows 7 SP1 (32-bit and 64-bit), Windows Server 2012 R2, or Windows Server 2016
    • .NET 4.6 or later
    • 2.4 GHz single core processor (dual core i5 required for video capture)
    • 1 GB of RAM (4 GB required for video capture)
    • 500 MB of hard-disk space for program installation
    • Video and Panoramic capture on Windows N requires the Media Feature Pack for Windows N.

We recommend the 64-bit Snagit installation when using multiple monitors or a 4K display.

Snagit 13

  • Microsoft Windows 10, Windows 8, Windows 7 SP1 (32-bit and 64-bit), or Windows Server 2012 R2
  • .NET 4.6 or later
  • 2.4 GHz single core processor (dual core i5 required for video capture)
  • 1 GB of RAM (4 GB required for video capture)
  • 400 MB of hard-disk space for program installation
  • Video and Panoramic capture on Windows N requires the Media Feature Pack for Windows N.

Disable the Web Camera in Snagit

If you are not recording the web camera, then disabling the web camera can help improve overall performance.

You can disable web camera in Snagit 13.1 or later. Download the latest version of Snagit here.

  1. Open the Capture window.
  2. Select File > Capture Preferences > Capture tab and uncheck the Enable Webcam option.
  3. Click OK.

Update System Drivers

Check for updates for the hardware drivers on your computer. Visit your computer manufacturer's support site and check for updates based on your computer model number.

Windows Update searches for driver updates automatically. You can often find more recent ones manually.

Here are some popular manufacturer's support sites:

Change Snagit to Record in Software-Only Mode

Snagit settings can be changed to use software mode instead of hardware mode. Depending on your computer, this may improve the performance when recording videos in Snagit.

  1. Make sure the Capture Window and Snagit Editor are closed.
    Open the system tray (by your clock). If you see a Snagit icon, right-click the icon and select Exit TechSmith Snagit.
  2. Download and save one of the following:
  3. Double-click the zip file to unzip it.
  4. Double-click to run the registry file. Click OK in the prompts.
  5. Restart Snagit and record a new video.

Close Unneeded Programs

Close any programs running that are not required to record a video in Snagit. Programs running in the background can use additional system resources and affect performance.

Lower the Video Quality

By default, Snagit is set to record at Medium Quality. If you experience performance issues, try lowering the quality setting.

  1. Open the Capture Window.
  2. Browse to the File > Capture Preferences. Select the Capture tab.
  3. Adjust the Video Quality setting.
Quality Setting Recording Resolution Capture Frame Rate (up to)
Very Low 1080p Snagit 2018: 5 FPS
Snagit 13: N/A
Very Low 4K Snagit 2018: 5 FPS
Snagit 13: N/A
Low 1080p Snagit 2018 / 13: 10 FPS
Low 4K Snagit 2018 / 13: 10 FPS
Med 1080 Snagit 2018 / 13: 15 FPS
Med 4K Snagit 2018: 15 FPS
Snagit 13: 10 FPS
High 1080 Snagit 2018 / 13: 30 FPS
High 4K Snagit 2018: 20 FPS
Snagit 13: 10 FPS

Try a Different Microphone

We recommend using direct USB microphones for best performance with Snagit instead of connecting through an audio interface or via Bluetooth.

Change Performance Settings

Many laptops include an option to adjust the overall performance. Select Control Panel > Power Settings to check for the option to run at High Performance.

Recording in 4K

Lower Recording Quality and Scale

If recording at 4K resolution, change the recording quality to low.

  1. Open the Capture Window.
  2. Select File > Capture Preferences > Capture tab.
  3. In the Video Quality dropdown, select Low Quality.
  4. Make sure the Scale captures to 1920x1080 option is checked.

Contact Support

If you are still experiencing issues, click the Submit a Ticket button at the top of this page to contact our Support team for further assistance.