To resolve this issue
Look for "ntprint.inf" in the following directory:
Copy the file to the following location:
Reinstall SnagIt or run "SnagItPI.exe" (SnagIt Printer installer program) or "SnagItPI64.exe" (SnagIt Printer installer program on Win XP x64).
Both are located in the folder that SnagIt is installed in.