After taking a capture, why did Snagit fail or show a blank image in Snagit Editor?
Snagit may not have the ability or permission to write to the DataStore.
Windows 10, Windows 8, or Windows 7
- Exit Snagit. Press Ctrl+Alt+Delete and select Task Manager to confirm the following processes are not running:
For Windows 10 and Windows 8, you may need to select More Details in the Task Manager.
- Windows 10, Windows 8, Windows 7, Windows Vista: %LocalAppData%\TechSmith\Snagit\
- Windows XP: %userprofile%\Local Settings\Application Data\TechSmith\Snagit
Snagit creates a new DataStore folder to store your future captures.
To add your old captures to the Library, double-click the SNAG files in the backup Datastore folder.