Snagit (Windows): Send Email Not Working in Snagit

Problem

Receiving an error when sharing an email from Snagit.

Solution

Option 1: Configure MAPI Compliant in Internet Explorer

Snagit requires an MAPI compliant email client for sending email. Windows must be configured to use the email client for the default MAPI client.

  1. Select Tools > Internet Options > Programs > Email in Internet Explorer.
  2. Set Email to an MAPI compliant mail program (Outlook).

Option 2: WIN.INI File

Some email clients have options for setting the default MAPI client in the email application itself.

  1. Select Start > Run > sysedit to edit the file.
  2. Create an entry MAPI=1 under [Mail].

    If you don't have a [Mail] section you can create one.
    [Mail]
    MAPI=1

If it continues to fail, search in help for your email client for MAPI and verify that it is MAPI compliant. Some email clients require that you configure them within the client to be the default MAPI email client.

Microsoft Outlook 2003 is not supported in Snagit 11 and later.