Snagit (Windows): When printing a long capture, the printer outputs the correct number of pages but repeats the first page image on all pages.

Problem

When printing a long capture from Snagit, the first page is repeated.

Solution

We have seen this behavior on printers using the HP Universal Printing PCL 6 v5.6.0 driver.  Please go to HP to update to the latest printer driver or go to printer properties to select another appropriate driver such as plain PCL 6 or PCL 5.

In Devices and Printers, right click on the printer being used and select  "Printer Properties".

Printer_Properties.png

 

Go to the advanced tab to select the driver to be used.

Advanced_Tab.png

 

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