Snagit (Windows): When Printing a Long Capture, the Printer Outputs the Correct Number of Pages but Repeats the First Page Image on All Pages

Problem

When printing a long capture from Snagit, it prints the correct number of pages but the first page is repeated.

Solution

We have seen this behavior on printers using the HP Universal Printing PCL 6 v5.6.0 driver. Please visit HP to update to the latest printer driver or to Printer Properties to select another appropriate driver such as plain PCL 6 or PCL 5.

  1. Right-click printer that is being used.
  2. Select Printer Properties.
    Printer_Properties.png
  3. Select Advanced > Driver to select the driver that will be used.
    Advanced_Tab.png