Snagit (Windows): FTP not working

Problem

When trying to share a capture using the FTP output in Snagit, the upload may appear to be frozen with the following screen:

connecting.png

In most cases, the upload is not frozen.  It is actually waiting for a response back from the FTP site.  However, in some cases firewalls can prevent this from happening so the response is never received. After about 5 minutes of this screen, you will likely see the following:

Solution

timeout.png

To prevent this from happening, when sharing via FTP, make sure the check the box to Use passive FTP.

passive.png
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