When trying to share a capture using the FTP output in Snagit, the upload may appear to be frozen with the following screen:
In most cases, the upload is not frozen. It is actually waiting for a response back from the FTP site. However, in some cases firewalls can prevent this from happening so the response is never received. After about 5 minutes of this screen, you will likely see the following:
To prevent this from happening, when sharing via FTP, make sure the check the box to Use passive FTP.