Problem
When launching Snagit Editor, the menu bar icon or capture window does not appear and is unable to capture with Snagit. These icons do not show when opening Snagit:
Snagit (Mac) 4 and later
Snagit (Mac) 3
Solution
Snagit (Mac) 4
Reboot the computer and see if the capture options appear. If they do not appear after rebooting or if the problem is ongoing, please contact support.
Snagit (Mac) 3
OS X 10.8-10.11
Follow the steps below:
- Uninstall Snagit (Mac).
- Repair disk permissions on the Mac.
- Reboot the computer.
- Reinstall Snagit 3.
OS X 10.12 and Later
Snagit (Mac) 3 is not supported on OS X 10.12. For information on upgrading, please see here. To see what versions of Snagit are supported with OS X versions, see this article.
