Snagit (Mac): Not able to capture

Problem

I am able to launch the Snagit Editor, however neither the menu bar icon or the capture window ever appear. I am unable to capture with Snagit.

These icons are NOT showing when you start Snagit:

Snagit 4

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Snagit 3

Solution

Snagit 4

Please reboot your computer, and then see if the capture options appear. If they do not appear after rebooting, or if the problem keeps returning, please submit a support ticket with us here.

Snagit 3

OS X 10.8 -> 10.11

Please try the following:

  1. Uninstall Snagit for Mac.
  2. Repair the permissions on the computer.
  3. Reboot the computer.
  4. Reinstall Snagit 3 here.

OS X 10.12 and later

Snagit on Mac 3 is not supported on OS X 10.12. For information on upgrading, please see here.  To see what versions of Snagit are supported on which versions of OS X, see this article. 

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