Supported Versions of TechSmith Desktop Products

TechSmith has a long history of providing high quality support for our products. To further improve our service, we are making some changes to our support offering to better reflect the needs of our customers around the world. This includes improved priority support, expanded hours, and international service. We hope that providing this information will help you make informed decisions regarding upgrading, purchasing maintenance, and using TechSmith products.

Type of Support: Standard Support: Premium Support (customers with maintenance)
Support Article Library Unlimited access Unlimited access
Submit an online help ticket Current version, plus two years on previous versions Current version, plus three years on legacy versions
Phone support Current version only Current version, plus three years on legacy versions
Chat support Current version only Current version, plus three years on legacy versions
Priority support
Dedicated phone queues and prioritized online support
None Included

Those running older versions of Camtasia or Snagit can upgrade to the most recent versions through on our TechSmith online store. If you are interested in adding maintenance to your products, please contact our sales team.

Supported Versions of TechSmith Software

 PC / Mac Standard Support Until Premium Support Until
Snagit 2018 Phone, chat, email Ongoing Phone, chat, email Ongoing
Snagit 13 / 4 Email 10/23/19 Phone, chat, email 10/23/20
Snagit 12 / 3  Email 06/06/18 Phone, chat, email 06/06/19
Camtasia 2018 Phone, chat, email Ongoing Phone, chat, email Ongoing
Camtasia 9 / 3 Email 6/18/20 Phone, chat, email 6/18/21
Camtasia 8 / 2 Email 10/10/18 Phone, chat, email 10/10/19
Morae 3 Phone, chat, email Ongoing Phone, chat, email Ongoing