TechSmith has a long history of providing high quality support for our products. To further improve our service, we are making some changes to our support offering to better reflect the needs of our customers around the world. This includes improved priority support, expanded hours, and international service. We hope that providing this information will help you make informed decisions regarding upgrading, purchasing maintenance, and using TechSmith products.
|Type of Support:||Standard Support:||Premium Support (customers with maintenance)|
|Support Article Library||Unlimited access||Unlimited access|
|Submit an online help ticket||Current version, plus two years on previous versions||Current version, plus three years on legacy versions|
|Phone support||Current version only||Current version, plus three years on legacy versions|
|Chat support||Current version only||Current version, plus three years on legacy versions|
Dedicated phone queues and prioritized online support
Those running older versions of Camtasia or Snagit can upgrade to the most recent versions through on our TechSmith online store. If you are interested in adding maintenance to your products, please contact our sales team.
Supported Versions of TechSmith Software
|PC / Mac||Standard Support||Until||Premium Support||Until|
|Snagit 2018||Phone, chat, email||Ongoing||Phone, chat, email||Ongoing|
|Snagit 13 / 4||10/23/19||Phone, chat, email||10/23/20|
|Snagit 12 / 3||06/06/18||Phone, chat, email||06/06/19|
|Camtasia 9 / 3||Phone, chat, email||Ongoing||Phone, chat, email||Ongoing|
|Camtasia 8 / 2||10/10/18||Phone, chat, email||10/10/19|
|Morae 3||Phone, chat, email||Ongoing||Phone, chat, email||Ongoing|